Returns & Exchanges

At Chocolate Moonshine Co., we strive for perfection in every small-batch creation, but due to the perishable nature of our gourmet fudge and truffles, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or does not meet our quality standards, please contact us within 14 days of delivery for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your confectionery purchase.

• 2.
  Provide Documentation

  Attach clear photos of the shipping box and the specific product if you are reporting damage or quality concerns occurring during transit.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2-3 business days to determine the eligibility for a refund or a fresh replacement.

• 4.
  Resolution

  Once approved, we will either initiate a refund to your original payment method or ship out a new batch of artisan chocolates at no additional cost.